Closing the Outsourcing Efficiency Gap with Intelligent Automation
Transforming Outsourcing Into a True Efficiency Engine
A global food and beverage company outsourced its accounts payable operations to cut costs and drive efficiency. Instead, the business found itself stuck with an underperforming service that was still highly manual, prone to errors, and failing to deliver promised value. Even worse, 25 of the company’s own full-time employees were tied up in repetitive validation work, draining talent that could have been focused on customers and strategic growth.
The Challenge
Despite paying for outsourced services, the company’s procure-to-pay process remained inefficient and inconsistent. Invoice cycles dragged on due to manual checks, data entry errors multiplied, and reporting was unreliable. Regulatory compliance risks increased as audit trails became fragmented and error-prone. Executives questioned the value of outsourcing altogether, frustrated that costs remained high while productivity gains were negligible. Meanwhile, employee morale was deteriorating. Skilled finance staff were spending the majority of their time validating invoices and correcting mistakes—work that felt repetitive and low-value. Instead of enabling better customer service or financial insights, the outsourcing model had effectively locked the business into a high-cost, low-value loop.
Client Testimonial
"We had outsourced accounts payable to improve efficiency, but nothing changed—our teams were still stuck in manual work and errors were constant. Integratz showed us how automation could completely transform the process. Within months, invoice handling was error-free, reporting was faster, and 25 of our employees were freed to focus on more valuable work. What felt like a failing investment turned into one of the best operational upgrades we’ve made."
— VP of Finance Operations, Global Food & Beverage Company
The Integratz Recovery
After outsourcing its accounts payable operations, the company expected efficiency gains, but instead found itself paying for a service that was still highly manual, error-prone, and costly. Worse, 25 of its own skilled full-time employees remained bogged down in repetitive validation tasks rather than contributing strategic value. The outsourced model had failed to deliver on its promise, leaving leadership frustrated and unsure how to course-correct.
Integratz was engaged to re-engineer the operation with intelligent automation. Our team began with a Digital Innovation Workshop that mapped the end-to-end procure-to-pay process, surfacing dozens of repetitive, manual activities slowing down the business. With those insights, we deployed Automation Anywhere RPA bots to take on the most time-consuming workflows: invoice intake and validation, help desk ticketing, and financial reporting. The bots were designed to validate inputs, route exceptions to humans only when required, and feed accurate data directly into the company’s financial systems.
The Impact
Within six months, the transformation was undeniable. The end-to-end invoice process was fully automated, delivering a 300% gain in efficiency and a 100% reduction in errors. Month-end and quarter-end cycles, once plagued by delays, were now streamlined with predictable accuracy.
Perhaps most importantly, 25 full-time employees were freed from repetitive tasks and redirected to higher-value roles—strengthening vendor relationships, improving customer service, and driving financial insights. The outsourcing function, once a sunk cost, became a digitally enabled operation that reduced errors, accelerated processing, and unlocked hidden capacity across the finance team. What began as an underperforming outsourcing contract was turned into a strategic advantage, showcasing how automation can revitalize even the most inefficient business functions.
