Insurance carriers struggle with slow underwriting cycles, legacy core systems, compliance constraints, and stalled AI pilots. These issues create high operational friction and long customer wait times, pushing CXV Scores™ into the mid-range. Organizations that integrate automation, modern data workflows, and AI-assisted decisions see substantial improvements in velocity. Leaders operate with highly streamlined, customer-led processes.

Manufacturers face the combined friction of manual shop-floor operations, OT/IT disconnects, inconsistent planning processes, and supply chain variability. These conditions slow down execution, innovation cycles, and customer fulfillment—keeping CXV Scores™ lower than desired. Manufacturers that digitize production flow, integrate intelligence across the value chain, and modernize planning systems achieve a rapid lift in CXV.

Utilities operate in highly regulated environments with aging infrastructure and slow modernization cycles. This creates process complexity, long turnaround times, and high operational friction across customer and field-service workflows. CXV Scores™ in this sector often reflect the burden of outdated systems and manual handoffs. Organizations that modernize workflows and streamline intelligence across the grid see meaningful velocity gains.

Healthcare faces significant workflow friction from disjointed EHR systems, manual staffing workflows, and compliance-heavy processes. These bottlenecks slow patient experience velocity and operational efficiency, resulting in moderate CXV Scores™. Providers that streamline care coordination, automate administrative tasks, and integrate clinical and operational data achieve higher velocity and improved patient experience.

Pharma and life sciences organizations manage complex clinical operations, lengthy regulatory cycles, and sensitive supply chains. Velocity is impacted by slow data flow, fragmented systems, and extensive manual processes. Improving CXV requires better visibility, smarter workflow automation, and integrated intelligence across R&D, quality, and operations. CXV leaders achieve dramatically faster cycle times and more efficient operations.

Banks and financial institutions are weighed down by legacy core systems, complex onboarding processes, and high compliance obligations. These constraints reduce speed and increase customer friction, lowering CXV Scores™. Organizations that modernize customer workflows, automate decisioning, and integrate AI at scale climb into the top CXV tiers. Velocity becomes a differentiator in customer experience and revenue growth.

Logistics organizations require real-time visibility, precision routing, and fast decision-making. Legacy TMS systems, manual dispatching, and fragmented data flows slow everything down. These issues directly reduce CXV Scores™. High-scoring companies deploy integrated intelligence, automation, and modern transportation systems to dramatically increase operational velocity.

Tech companies face scaling friction, complex onboarding flows, and incident management inefficiencies. Even high-growth SaaS companies can suffer from low CXV due to operational fragmentation. Organizations that optimize onboarding, automate internal processes, and improve engineering velocity score significantly higher. CXV leaders outperform the market.

Hospitality brands manage highly variable customer experiences and rely on integrated systems to deliver seamless service. Disconnected PMS systems, manual workflows, and inconsistent service quality often reduce CXV Scores™. Companies that unify systems and streamline reservations, operations, and customer communication see major improvements in velocity.

Construction and engineering organizations struggle with jobsite coordination, subcontractor workflows, manual reporting, and slow project management cycles. These factors lower CXV Scores™ and delay delivery timelines. Companies that digitize workflows, automate planning, and integrate jobsite intelligence experience strong CXV lift.